FAQ

You can order via our online shop or by e-mail to info@arno24.de.

Registration is not required to place an order. You can also place an order as a guest or send us an e-mail to info@arno24.de.

However, only registered users have access to all data sheets as well as the order and offer history.

Despite our extensive range, it is possible that we do not yet stock the item you require. In this case, please contact our customer service team at info@arno24.de and we will check whether we can procure the item for you.

For cancellation requests during the production process, please contact our customer service at info@arno24.de. As our pre-assembled coaxial cables are customer-specific goods, cancellations are only possible as long as production has not yet begun.

Commercial goods can also be cancelled later for a restocking fee. You can find our cancellation conditions in our general terms and conditions.

Unfortunately, it is not yet possible to specify a desired date in the ordering process. You can control this to a limited extent by shortening or extending the production time. The shipping time can also be adjusted accordingly via express shipping options.

If you need your order on a more specific date, you can also send us a message during the ordering process using the comments field. We will do our best to accommodate your desired date.

The comment “In the inflow” means that we do not currently have sufficient quantities of the item or parts thereof in stock. They can still be ordered, but we cannot make any immediate statements about delivery times.

As soon as we have received the missing materials, we will proactively contact you and communicate a shipping date. Unfortunately, due to the different delivery times of our suppliers, we are unable to make any binding statements about the replenishment time.

We also stock alternatives from other manufacturers for many of our items. If your desired item is currently not available, please contact us for such an alternative item.

In cooperation with PayPal, we offer payment by credit card exclusively for payments via our online store. You do not need a PayPal account for this.

Further information and instructions can be found here.

As a security measure, we have restricted the limit for invoice purchases for first-time buyers to €500.

If you are already an existing customer and the invoice payment method is not displayed, please check whether you are logged in, as this is the only way our online shop can assign the correct payment conditions.

If you are logged in and the option to pay by invoice is still not visible, please contact our customer service by e-mail at info@arno24.de.

In cooperation with PayPal, we offer payment by credit card exclusively for payments via our online store. You do not need a PayPal account for this.

Further information and instructions can be found here.

As a security measure, we have restricted the limit for invoice purchases for first-time buyers to €500.

If you are already an existing customer and the invoice payment method is not displayed, please check whether you are logged in, as this is the only way our online store can assign the correct payment conditions.

If you are logged in and the option to pay by invoice is still not visible, please contact our customer service by e-mail at info@koax24.de.

The invoice will be issued on the shipping day and sent to your billing address by post. If you would like the invoice to be sent by e-mail, please let us know when you place your order.

Due to our system, the invoice will only be created on the shipping day and sent to your billing address by post. If you would like an invoice to be sent by e-mail, please let us know when you place your order. 

We currently deliver within Germany, to the EU and to selected third countries. You can find an overview of the countries we deliver to here in the drop-down menu.

The expected shipping date is shown in our order confirmation. If “Delivery date following” is entered there, part of your order is still in the inflow. As soon as the complete material is available, you will receive an updated order confirmation with a shipping date.

On the day the goods are dispatched, you will receive an e-mail with a tracking number which you can use to track the current status of your delivery.

The standard production time for cable assemblies is 8 working days, for material 5 working days. Please note that the shipping day does not count towards the production time. You can either shorten or extend the production time in the ordering process.

The delivery time from the shipping date depends on the selected shipping method. The standard shipping time via UPS is 1-3 working days, but several express options are available.

The standard production time for cable assemblies is 8 working days, for material 5 working days. Please note that the shipping day does not count towards the production time. You can either shorten or extend the production time in the ordering process.

The expected shipping date is shown in our order confirmation. You will also find this date in the subject line of the order confirmation e-mail. If “Delivery date following” is entered there, part of your order is still in the inflow. As soon as the complete material is available, you will receive an updated order confirmation with a shipping date.

The dates stated in our acknowledgements of receipt and order confirmations are always outbound. Added to this is the time required by the shipping service provider for delivery. For standard shipping with UPS, this is usually 1-3 working days.

You can find an overview of shipping times here.

Due to our internal processes, it is not possible to collect your ordered items from our premises. We only ship with UPS or Dachser.

We ship your order with UPS. If you have your own UPS customer number, you can enter it when ordering, which will automatically reduce the shipping costs.

We ship particularly heavy orders with Dachser.

The correct shipping method is automatically selected for you during the ordering process.

When delivered via UPS, your order is automatically insured up to an amount of €510. If the package is lost, the purchase price will be refunded up to this amount.

Please note: As we always ship with the Incoterm FCA, we are not responsible for lost parcels. Lost goods will still be invoiced and the €510 will be refunded as a credit note.

If you would like to insure your order for the full value and are not a self-insurer, we offer additional insurance for an amount of 1% of the net order value. You can select this option during the ordering process in our online store. If you order from us by e-mail and would like additional insurance, please let us know in your order.

Orders that are sent via a forwarding agent due to their weight or volume are generally insured for the entire value of the goods.

You can copy your cable assembly as a link to the clipboard or send it as an e-mail using the share icons in the configurator and in the shopping cart.

Please note that cable assemblies created in the configurator cannot be shared by copying the URL.

The cable length specified in our configurator corresponds to the pure cable cut without the offset value of the connectors. If your application requires an exact length from connector end to connector end, we offer the option of end-to-end or length calculation. Select this in the configurator under “Options” and we will calculate the length including the connectors.

Assemblies with a minimum length of 10 cm can be put together in our cable configurator. Shorter lengths must first be checked for technical feasibility, which depends on the selected connectors and kink protection. If you require cable assemblies that are shorter than 10 cm, please contact us for a customized quote.

It may be the case that we do not have every type of connector for every cable in our range. In this case, we will be happy to assist you in selecting an alternative cable for which your desired connector is available.

It is possible that the connector type you are looking for for the cable of your choice is available from another supplier. In this case, we will be happy to add most connectors to our range for you.

Incidentally, we stock alternatives from other brands or unbranded connectors for most connectors. Here too, we can advise you on your choice.

In our cable configurator, you automatically receive a quantity discount based on the number of units entered. This scale extends up to 250 cables and the discount is automatically deducted in the shopping cart.

Do you need more cable assemblies? Simply contact us and you will receive a customized offer.

As you can combine cables and connectors of any cable length in our configurator, there are countless possible combinations. However, this also means that all cable assemblies are manufactured individually and are therefore not available from stock.

The standard production time is currently 8 working days, although this time can be shortened or extended during the ordering process.

We can also add extras to your desired cable that cannot initially be selected in the configurator. Providing the cable with a protective conduit, for example, is usually not a problem.

Do you have a special request that differs from our standard cables? Then contact us, we will be happy to help you.

To guarantee maximum safety, cables and cable assemblies above a certain length are not sent to you as a ring, but on a drum. The exact length depends on the bending radius and the cross-section of the cable.

The drum is automatically added and calculated in the shopping cart for meter goods. For cable assemblies, the drum is added later and is not charged additionally.

The data sheets and other documents for each of our materials can be found on the respective article pages in our online store. If you put together an assembly in our cable configurator, you will also find all the data sheets for the individual connectors and the cable of the assembly there.

The data sheets for assembled cables as a whole can also be found in the configurator. However, these are only available to logged-in users.

We have briefly summarized the most important topics for you in our glossary.

We may be able to repair defective cables. However, this depends on the individual case and must first be checked technically. Before you send the defective cable to us, please contact our support team.

Our support team will be happy to answer any technical questions you may have. If we are unable to answer a question directly, we will of course get back to you as soon as we have researched a suitable answer.